Refund policy
SHIPPING POLICY
At dkisnerbydesign, every product is created with intention, printed on demand, and crafted just for you. This made‑to‑order approach allows us to offer expressive, art‑driven pieces without mass production or waste.
Production Time
• Most items are created within 2–5 business days
• Seasonal or holiday periods may require additional time
Shipping Time
• US orders usually arrive within 3–7 business days after production
• International orders vary by destination and may take 7–21 business days
• Weather, customs, or carrier delays are possible
Shipping Costs
• Calculated automatically at checkout based on your location and item type
Tracking
Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for the tracking link to activate.
Incorrect Addresses
Please double‑check your address at checkout. Shipments returned or lost due to incorrect addresses may require additional shipping fees to resend.
Lost or Missing Packages
If your order shows as delivered but is not found, please:
- Check with neighbors or other residents
- Look near mailboxes, porches, and delivery points
- Contact the carrier
If the carrier cannot locate the package, email me at your email and I will assist in finding a resolution.
For return details, please review our Return Policy.
RETURN & REFUND POLICY
At dkisnerbydesign, every item is made to order. To maintain the quality of our creative process, we accept returns only in the following situations:
Eligible Returns
• The item arrives damaged
• The print or construction is defective
• The wrong item is delivered
If any of the above occur, please contact us within 7 days of delivery with a clear photo of the issue. We are happy to replace the item or issue a refund.
Not Eligible for Return
Because our products are custom‑made individually for each customer, we cannot accept returns for:
• Change of mind
• Ordering the wrong item
• Buyer’s remorse or personal preference
Unauthorized returns will not be accepted.
Contact for all return questions: your email.
PRIVACY POLICY
Your privacy matters to us. dkisnerbydesign collects only the information needed to process your order and improve your experience.
Information We Collect
• Name, email, shipping address
• Payment information handled securely through Shopify
• Order details and communication history
How Your Information Is Used
• To process and deliver orders
• To communicate about your purchase
• To improve customer experience
Your information is never sold or shared outside trusted service partners (such as Shopify, Printful, and payment processors) who help complete your order safely.
You may contact us at any time to request removal or review of your stored information.
Contact: art4medkisner973@gmail.com
TERMS OF SERVICE
By purchasing from dkisnerbydesign, you agree to the following:
• All products are custom‑printed upon order
• Product colors may appear slightly different due to screen variations
• Returns are limited to damaged, defective, or incorrect items
• Shipping delays caused by carriers or customs are outside our control
• You agree to provide accurate billing and shipping information
We reserve the right to update these terms at any time to support fair and responsible shop practices.
CONTACT PAGE WORDING
I’m always here to help.
If you have a question about your order, need assistance with a product, or simply want to reach out, you can contact me anytime at:
Email: art4medkisner973@gmail.com
I typically respond within 24 hours.
Thank you for supporting artwork made with passion and purpose.
FAQ SECTION
What is your production time?
Most items are created within 2–5 business days.
Do you offer returns?
Returns are accepted only if an item arrives damaged, defective, or incorrect. Each product is made to order, so returns for buyer’s remorse are not available.
How long does shipping take?
US orders typically arrive within 3–7 business days after production. International shipping varies.
My item arrived damaged. What do I do?
Email a photo to your email within 7 days and we’ll take care of it.
Do you offer custom designs?
From time to time—reach out and let’s see what we can create together.
“BEFORE YOU ORDER” INFORMATION BOX
(Place this on product pages or in a small announcement bar)
Each item at dkisnerbydesign is custom‑made when ordered. Please review your selections carefully, as returns for buyer’s remorse are not available. If you have any questions before purchasing, feel free to reach out.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at art4medkisner973@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at art4medkisner973@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at art4medkisner973@gmail.com.